These days many Goans go to Goa on vacation flying by Indian Airlines. Somehow or the other IA is not having very good opinion of its service and punctuality. Yet having no choice Goans travel by IA twice a week even though the fare for Kuwait to Goa is higher than the fare for Malyalis and Tamilians traveling in the same flight from Kuwait to Kerala and Madras. Goans feel they are discriminated by charging them more fare. I hope Eduardo Faleiro the NRI Commissioner will read my lines. He was the first person to travel in this direct inaugural flight when he came to inaugurate this flight. Along with him Dr.Wilfred Desouza and one MP Mr. Aslam who was former Indian Hockey Olympian. A big party was held at Hotel Meridien where Faleiro spoke highly of IA and told Goans IA will serve Goans well. But in reality does IA serve Goans well? If it is so then why more charges for the passengers from Dabolim to Kuwait and vice versa? If it is so then why no proper service and appropriate facilities even on board at times?
The major problem for the travelers in this flight is baggage allowance. Many of our people are unaware of the exact number of kilos IA allows per ticket. During peak season it is 30 while during the lean season it can reach up to 40 and + but there is no exact confirmation from the authorities concerned. By not making its policy very clear, IA keeps everyone guessing. Many times passengers traveling by this flight bring more than 30 kilos but suddenly they get a rude shock at the weight in counter when the counter clerk tells them to pay for the excess luggage. Last week I went to reach one passenger who was traveling to Goa with an accompanied luggage of 32 kilos. The counterman allowed 30 kilos free as luggage allowance but charged for the 31st and 32nd kilos. When questioned why you are charging for 2 kilos, he replied “I cannot allow more then 30 kilos” and hence he wrote the “chalan” for KD 7.000. That means for every extra kilo above 30 kilos IA charges KD 3.500. But when the same passenger brought to the notice of the counter clerk that at the next counter the passenger flying to Kerala was allowed 38 kilos without charging any extra. What sort of equality IA performing by discriminating against Goans? It was not the question of KD 7.000 or charges for 2 kilos extra but it was a question of partiality IA shows to certain passengers and harasses others unnecessarily. It was a question why IA is not making its intention very clear so that passengers in advance know their weight allowance. It is a disgrace on IA and its management to practice such injustice.
I cannot understand what is the exact policy of IA at their counters in Kuwait. It looks to me every counterman is applying his own rule and there is nobody to supervise their decisions. In view of this faulty policy of IA, I advise my Goan brothers and sisters traveling to Dabolim by IA not to carry more than 30 kilos thinking they will escape from paying for the excess baggage. It is better to stick to 30 kilos unless one is ready to pay KD 3.500 per every extra kilo. There is no justice and no compassion at the IA counter unless you have some “wasta” which means influence in Arabic. Goans who are unaware of the policy of IA should be very careful.
Yet another instance of luggage harassment IA does was brought to my notice recently by one passenger flying by this flight from Kuwait to Goa. According to this passenger from Navelim he purchased some items at Duty Free shop at Kuwait Airport but before entering the flight, to his disappointment and shock, all his purchased items at Duty Free shop were weighed and accordingly he was charged. It was not he alone who faced this harassment but other passengers too. Weight charging for such items is something news to many of us but with IA anything can happen because IA flying from Kuwait to Goa and vice versa is the most unreliable flight not only in maintaining its flight schedule but in all respects. This is the history of IA direct flight. The NRI Commissioner who is paid by tax payers’ money for his salary and other allowances must take note of this. All the “chamchas” of NRI Commissioner in Kuwait some of them enjoying complimentary from IA must also know this.
A.Veronica Fernandes,
Kuwait.
The major problem for the travelers in this flight is baggage allowance. Many of our people are unaware of the exact number of kilos IA allows per ticket. During peak season it is 30 while during the lean season it can reach up to 40 and + but there is no exact confirmation from the authorities concerned. By not making its policy very clear, IA keeps everyone guessing. Many times passengers traveling by this flight bring more than 30 kilos but suddenly they get a rude shock at the weight in counter when the counter clerk tells them to pay for the excess luggage. Last week I went to reach one passenger who was traveling to Goa with an accompanied luggage of 32 kilos. The counterman allowed 30 kilos free as luggage allowance but charged for the 31st and 32nd kilos. When questioned why you are charging for 2 kilos, he replied “I cannot allow more then 30 kilos” and hence he wrote the “chalan” for KD 7.000. That means for every extra kilo above 30 kilos IA charges KD 3.500. But when the same passenger brought to the notice of the counter clerk that at the next counter the passenger flying to Kerala was allowed 38 kilos without charging any extra. What sort of equality IA performing by discriminating against Goans? It was not the question of KD 7.000 or charges for 2 kilos extra but it was a question of partiality IA shows to certain passengers and harasses others unnecessarily. It was a question why IA is not making its intention very clear so that passengers in advance know their weight allowance. It is a disgrace on IA and its management to practice such injustice.
I cannot understand what is the exact policy of IA at their counters in Kuwait. It looks to me every counterman is applying his own rule and there is nobody to supervise their decisions. In view of this faulty policy of IA, I advise my Goan brothers and sisters traveling to Dabolim by IA not to carry more than 30 kilos thinking they will escape from paying for the excess baggage. It is better to stick to 30 kilos unless one is ready to pay KD 3.500 per every extra kilo. There is no justice and no compassion at the IA counter unless you have some “wasta” which means influence in Arabic. Goans who are unaware of the policy of IA should be very careful.
Yet another instance of luggage harassment IA does was brought to my notice recently by one passenger flying by this flight from Kuwait to Goa. According to this passenger from Navelim he purchased some items at Duty Free shop at Kuwait Airport but before entering the flight, to his disappointment and shock, all his purchased items at Duty Free shop were weighed and accordingly he was charged. It was not he alone who faced this harassment but other passengers too. Weight charging for such items is something news to many of us but with IA anything can happen because IA flying from Kuwait to Goa and vice versa is the most unreliable flight not only in maintaining its flight schedule but in all respects. This is the history of IA direct flight. The NRI Commissioner who is paid by tax payers’ money for his salary and other allowances must take note of this. All the “chamchas” of NRI Commissioner in Kuwait some of them enjoying complimentary from IA must also know this.
A.Veronica Fernandes,
Kuwait.
